Returns, Shipping & Support

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customerservice@paragonsports.com.

After your return is confirmed.

• Mark the original packing slip with the items to be returned.
• If you are returning an item that was shipped to you as a gift please indicate so.
• Pack the item securely and in the original packaging, if possible. Enclose the returns portion of the original packing slip with the item.
• We recommend that you send your return via an insured and traceable shipping service. Make sure to note the tracking details.

Send Your Returns / Exchanges to

Paragonsports.com
Returns Department
24 East 18th St.
New York, NY 10003

Return / Exchange Tips:

Send your package via UPS or FEDEX. If you send it via USPS please insure your package and take advantage of USPS’s Delivery Confirmation Service.

If you no longer have your packing list, please include a letter with the following information: Your Name, Address, Phone #, Order #, and Reason for Return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

The following items are not returnable: mounted skis, climbing equipment, custom knives, scuba equipment, athletic supporters, and under garments.

Exchanges
To ensure item availability, we recommend you place a new order immediately. Exchanges are only processed for the same item in a different color or size. All other exchange requests will be refunded to the credit card used to make the original purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@paragonsports.com

Additional Info

Paragon Sports reserves the right to limit quantities on any item ordered.

Standard Shipping

• Free shipping on orders over $90*
• $9.99 flat rate for shipments within the contiguous U.S.
• Allow 2–7 business days for delivery

2-Day Shipping

• Delivery in 2–3 business days via UPS.
• Cost: $19.99 + fees.
• Orders must be placed by 2:01 pm EST for same-day processing.

Next Day Air

• Actual shipping times vary depending on
• Delivery in 1–2 business days via UPS.
• Cost: $29.99 + fees.
• Orders must be placed by 2:01 pm EST for same-day processing.

Free Shipping Policy

• Excludes items over 10 lbs or oversized items.
• Applies only to contiguous U.S. (not Alaska, Hawaii, or APO/FPO addresses)

Payment Method & Verification

Accepted forms of payment:

• Visa
• Mastercard
• American Express
• Online Gift Certificates
• PayPal
• ApplePay
• GooglePay

Paragon Sports reserves the right to decline transactions if payment cannot be verified. Your credit card is only charged when your order ships.

Delivery Notes
Actual shipping times vary depending on location, product, and method. If an item is out of stock, you will be notified via email.

Tracking Your Order

• You will receive an order confirmation after purchase.
• Once shipped, you will receive a shipping confirmation with a tracking number.
• Registered customers can track orders anytime by logging into My Account on the site.